Privacy Policy

EFFECTIVE DATE: January 27, 2026

RVWise.ai, Inc. (“RVWise,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the types of information we collect, how we use, share, and retain that information, and the choices you have regarding your information when you access or use our mobile application, websites (including rvwise.ai and related domains), and related features, tools, and services (collectively, the “App”). By creating an account, accessing, or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the App.

1. Information We Collect.

We may collect the following categories of information:

• Account and Profile Information: name, email address, phone number, password, account preferences, and other information you provide when registering or updating your profile.

• Device and Usage Data: device type, operating system, browser type, IP address, device identifiers, app version, crash data, diagnostics, and interactions with features within the App.

• Location Data: approximate or precise geolocation when you enable location services on your device, used to support features such as RV travel planning, route mapping, and campground recommendations.

• Voice and Audio Data: when you use our AI voice features, we collect and process audio recordings, transcripts, and derived data (such as voice embeddings or voiceprints, if applicable) to deliver responses, improve recognition, and ensure quality. Collection and processing of audio data occur only with your explicit consent through just-in-time prompts when you activate the microphone.

• Financial Information: if you use our financing tools or apply for financing through the App, we may collect and transmit information you provide such as income, credit score, employment details, or banking information. RVWise does not store full payment card numbers. All payment processing is handled by PCI DSS–compliant third-party processors.

• Communications: information you provide when you contact us, including support requests, survey responses, or feedback.

• Aggregated or De-identified Information: data that does not identify you personally, including aggregated analytics and performance metrics, used to improve and develop services.

2. How We Use Information. We use collected information to provide, maintain, and improve the App and its features; enable AI-powered chat and voice interactions, including processing your inputs and generating responses; provide tools, calculators, and general information regarding the RV buying and ownership journey; facilitate introductions to third-party lenders, brokers, repair technicians, and service providers at your direction; process payments securely through PCI DSS–compliant processors; detect, prevent, and address fraud, abuse, or security incidents; ensure compliance with legal obligations including data protection and financial privacy regulations; communicate with you regarding your account, updates, and service offerings; and train, improve, and optimize our AI systems and technology, using de-identified or aggregated data wherever possible.

3. How We Use AI and Voice Data. The App uses artificial intelligence (“AI”) and Retrieval Augmented Generative (“RAG”) technology, including services provided by OpenAI, Vapi.ai, and LlamaCloud, to process your questions and generate responses. AI outputs are automated and may not always be accurate, complete, or current, and should not be relied upon for financial, legal, safety, or compliance decisions. When processing your voice and text inputs, we may temporarily store recordings and transcripts. De-identified or aggregated data may be used to improve recognition accuracy and AI performance. Where legally required, including under the EU General Data Protection Regulation or the California Consumer Privacy Act, you may opt out of having your personal information used for training or improvement by contacting us at [privacy@rvwise.ai].

4. Data Sharing and Third Parties.

We may share information as follows:

• With Service Providers: vendors performing services on our behalf, including cloud hosting (Google Cloud Platform), data storage (Google Drive), AI retrieval providers (LlamaCloud), AI processing (OpenAI), voice interaction (Vapi.ai), backend services (Firebase), and PCI DSS–compliant payment processors. These providers process data only to perform services for us and must maintain appropriate safeguards and legal compliance.

• With Financing Partners: if you request or apply for financing, we transmit your information to the lenders, brokers, or financial institutions you select. RVWise does not control, and is not responsible for, their actions, decisions, or policies. Their privacy policies and terms apply.

• For Legal and Compliance Purposes: disclosures may be made as required by law, legal process, or government request, or to enforce our Terms of Service, protect rights, or address security or fraud.

• Business Transfers: information may be transferred in the event of a merger, acquisition, reorganization, or sale of assets.

• Google Drive and RAG Data Hosting: our RAG system uses content stored on Google Drive through integration with LlamaCloud. If user-generated “RAG cards” contain personal data, we apply encryption, limited access controls, and retention management. Vendors are contractually required to comply with applicable privacy and security standards. We do not sell or share your personal information or financial data for monetary consideration or cross-context behavioral advertising as defined by applicable law.

5. Data Retention.

We retain information only as long as reasonably necessary for the purposes described above.

• Account and Profile Data: retained until you delete your account or as required by law.

• Voice and Audio Data: retained only for the limited time necessary to provide services and improve recognition, generally no longer than 5 days, unless required longer for legal or security purposes.

• Financial Information: retained only as needed to facilitate financing requests and comply with legal obligations. RVWise does not store full payment card numbers; financial transactions are handled by PCI DSS–certified processors.

• Usage and Device Data: retained up to 30 days for analytics, fraud prevention, and service improvement.

• Cookies and Tracking Data: collected via cookies, pixels, and similar technologies to analyze usage, improve performance, and personalize content. You can manage cookies through browser settings, though disabling cookies may limit functionality. When you request deletion of your account, we will delete or de-identify your information in accordance with applicable law and will take reasonable steps to ensure our service providers and partners also delete or de-identify associated data where appropriate.

6. Children’s Privacy. The App is not directed to children under thirteen (13), and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided information, we will delete it promptly. Users under eighteen (18) are not permitted to use financing or lending features. Parental consent may be required for users aged thirteen (13) to seventeen (17) where required by law.

7. Your Rights and Choices. Depending on your jurisdiction, you may have rights to access, correct, update, or delete your information; request a copy of your information in a portable format; opt out of the sale or sharing of personal information, including through Global Privacy Control (GPC) browser signals; limit use or disclosure of sensitive personal information; and request human review of decisions based solely on automated processing where legally required. You may exercise these rights by contacting us at [privacy@rvwise.ai] or using the in-App settings. We will respond consistent with applicable law.

8. Data Security. We implement administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest, access controls, monitoring, and an incident response plan. While we take reasonable steps to secure your information, no system is completely secure. Vendors are required to maintain equivalent safeguards.

9. International Data Transfers. If you access the App from outside the United States, your information may be transferred to and processed in countries with data protection laws that differ from your home jurisdiction. Where required, we use Standard Contractual Clauses or other legally recognized mechanisms to protect your information.

10. Dispute Resolution and Arbitration. You and RVWise agree that any dispute, claim, or controversy arising out of or relating to this Privacy Policy or RVWise’s data practices shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. Arbitration shall be conducted in San Diego County, California, before a single arbitrator in accordance with the rules of the American Arbitration Association (“AAA”), and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. You and RVWise agree that all claims shall be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator shall not consolidate claims of more than one person. You may opt out of arbitration within thirty (30) days of acceptance by contacting us at [privacy@rvwise.ai].

11. Policy Updates. We may update this Privacy Policy from time to time. If we make material changes, we will provide notice at least thirty (30) days before such changes take effect, including by updating the “Last Updated” date and providing notice within the App. Continued use of the App after the effective date constitutes acceptance of the revised Policy.

13. Contact Us. If you have questions about this Privacy Policy, please contact us at [privacy@rvwise.ai].

RVWise.ai, Inc.